FAQ
Reservations
AAA, CAA, AARP, Government, and Military discounts are available.
We do not charge per person. Our guest rooms are priced according to their particular size and bedding type. For example, if a room will sleep up to four guests, we charge a price for up to four guests - more than four guests would require a larger room or additional space (s). Guest will not be allowed to check-in if the number of guests exceeds the permitted occupancy of the room. Example: If a guest has reserved a space that will accommodate four and arrive at check-in with more than 4 in the party, they will not be allowed to check-in. The reservation will be canceled and the deposit refunded.
With our 100% Satisfaction Guarantee, you can have complete confidence in your stay with our hotel. If your accommodations do not meet your expectations, please inform the Front Desk within 30 minutes of your check-in, and we will make every effort to remedy the situation. We will cancel your reservation and refund your stay if we do not resolve the issue.
You can modify reservations on our booking engine. Please review our booking policies for more info. If you experience any problems, please call us at 1-800-497-5749.
Yes. Gift Certificates are available to purchase online here. They can be purchased in any dollar amount and used all year.
Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales staff can help you plan an event your guests won't soon forget; for groups, call us direct at 1-877-686-6338.
Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center at 1-800-497-5749 using their IATA number.
Yes, we offer a unique program of rewards, free gifts, and privileges! Redeem points toward hotel stays at any of our 3 hotels. Learn more at https://www.resortatgovernorscrossing.com/hotel-deals-in-pigeon-forge#sq-_ulabrdqub.
The registered guest must be 18 years old or older.
Check-in begins at 4:00 pm. Check-out ends at 10:00 am Please review our booking policies for details.
Deposit Policy: Each reservation requires a deposit equal to the first night's stay plus applicable fees and taxes. Packages that include tickets, etc., may require a deposit equal to the entire stay. The credit/debit card you provide will be charged immediately for the deposit amount. The credit/debit card used to make the reservation must be presented at check-in. The remaining balance of room rates, packages, taxes, and fees will be collected at the time of check-in. If the cardholder is not present at check-in, a credit card authorization form is required.
Cancellation Policy: For reservations canceled more than 72 hours before the arrival date, a $10.00 Cancellation Fee will apply. For reservations canceled less than 72 hours before the arrival date, a Cancellation Fee equal to 50% of the first night's projected charges will apply. For reservations canceled on the day of arrival, a Cancellation Fee equal to 100% of the first night's projected charges will apply.
Trip Planning
All guest rooms are non-smoking. Our guests are welcome to smoke outside of the hotel
The Resort VIP program includes discounts to several local attractions, and Smoky Mountain Rewards members receive discounts at participating partners. Additionally, discounted tickets can be purchased at www.GetDiscountTravel.com.
No, we do not have roll-away beds or cots.
We do not have cribs, but we offer a 'Pack n Play' for a minimal fee.
Yes, every guest room includes a microwave.
Each guest room is equipped with a Keurig coffee maker and two starter K-cups for guests to make and enjoy in the comfort of their room.
No, we do not provide any child care services.
As each unit provides a full kitchen, Continental Breakfast is not served.
- Dollywood's main entrance is less than 5 minutes away!
The Resort at Governor's Crossing has ample parking available. There is no parking fee.
We are a pet-free hotel. No pets of any size are permitted.
No. All condos units (except the Queen Studio) include a washer and dryer.
Yes. All of our guests are welcome to use the on-site fitness center.
There is a Pigeon Forge Trolley stop within walking distance of the hotel.
Some of our guest rooms include a balcony and are designated as such.
Only The Resort at Governor's Crossing guests with a wristband is permitted inside the waterpark.
Each stay includes an amenity starter pack and essential kitchen items.
Tidy-Up Housekeeping (removal of trash, removal, and replenishment of bath towels and washcloths) is included with your stay. Full Service is available for a nightly fee.
Your wristband is your pass to all the amenities at The Resort and the key to your room. Guests must wear wristbands while on our campus. Guests will not access waterparks or use Firefly Cove without their wristbands.
Waterpark
The indoor water park is open from 9 am till 11 pm every day of the year! Our guests enjoy full access to the waterpark at no additional charge. Seasonally, the outdoor waterpark is open from 9 am until 10 pm. The waterpark schedule can be found on the outdoor waterpark page.
If weather forecasts suggest inclement weather or air temperatures below 55 degrees, our operating hours and operating attractions might be modified. The Waterpark will close and reopen during inclement weather once conditions improve for your safety.
We are a family resort and require all bathing attire to be family-friendly.
Coolers and outside food are not permitted in the water park.
We do not have lockers available.
Life jackets are available on a first-come, first-serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park. Guests are permitted to bring their life jackets.
Diaper-wearing guests are asked to wear a protective swim diaper.
We employ pool attendants with extensive training in monitoring pools and operating slides. In addition, we would like to remind parents that although we have pool attendants, they are not a substitute for responsible parental supervision. Attendants are provided to monitor and respond to emergencies, but not to babysit children. Always keep your child within arm's reach, and if your child is in the water, you should be too.
About the Hotel
We are sorry to hear you have misplaced your belongings and will do everything in our power to reunite you with your item. Please call us at 865-429-0500 extension 2 to discuss your article.
Each floor has a designated vending machine area.
No, all units (except for Queen Studios) have in-unit washer/dryer.
Yes, it is located in building 1.
For the safety of our guests, Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged, or stored inside the hotel.
No, there is no ATM available on site.
11:00 pm — 7:00 am are the quiet hours.
Booking Info
Check-in begins at 4:00 pm. Check-out ends at 10:00 am.
Check-in Prior to 4PM is $50 and is not guaranteed, a limited number of guaranteed noon check-ins may be available at a cost of $150. Guests may pre-register and begin using the amenities at noon on the day of arrival without an early check-in at no additional costs and return to the front desk after 4PM to complete check-in. Please note all members of your party will need to return to the lobby at the same time during the check-in process to activate their wristbands if you do a pre-registration for amenity use.
Whenever a guest creates an "understay" they forfeit one night as an early departure fee.
Guests who do not check-out by the established check-out time will incur a $50 per hour late check-out fee. Guests that do not check-out by Noon will be charged an additional night at the current rate.
In order for a reservation to be modified it must be recalculated to current rates and promotions. A reservation cannot be modified once the reservation has been checked-in.
For reservations canceled more than 72 hours before the arrival date, a $10.00 Cancellation Fee will apply. For reservations canceled less than 72 hours before the arrival date, a Cancellation Fee equal to 50% of the first night's projected charges will apply. For reservations canceled on the day of arrival, a Cancellation Fee equal to 100% of the first night's projected charges will apply.
The Resort at Governor's Crossing is a smoke- and vape-free environment.